Customer Experience Management Market Size, Share, Growth, Key Players, Trends and Demand by 2023

The global customer experience management market is driven mainly by rising customer demands across several products and categories. The satisfied clients and customers are the key for the success of an organization as every company wants their customer to come back to them. Dissatisfied customers not only switch their preferences to other companies, but also share their bad experience about the product or service among their groups.

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The customer experience management approach helps organizations to explore customer understanding which increases the chances of improving loyal customer base. In other words, customer experience management helps an organization to listen to the opinions, suggestions, and experiences of their customers. Customer experience management is the collection of processes that a company uses to organize, track, and oversee every interaction between a customer and the organization throughout the customer life cycle.

The global customer experience management market can be segmented into customer experience management by type, channel, segment and organization. On the basis of type, the global customer experience management market can be divided into enterprise feedback management (EFM), speech analytics, text analytics, web analytics, and others. Based on channel, the market can be segmented into company website, web, call center, branch/store, social media and mobile.

Customer experience management market is driven by its methodical tools used for analyzing customer feedback from different touch points including company website, web, mobile, branch, and social media. The customer experience management is motivated by extensive competition among players in a particular industry. The customer experience management enables companies to assist their customers effectively.

The major competitors in the global customer experience management market include Adobe Systems Software Ireland Ltd., Alcatel-Lucent, Amdocs Inc., Cisco Systems Inc, Ericsson, Hewlett-Packard Development Company, L.P., Huawei Technologies Co., Ltd, International Business Machines Corp and Nokia Solutions and Networks.

Digital Asset Management Market Size, Share, Trends, Key Players, Demand and Growth Opportunities by 2023

The digital asset management market is growing with a considerable rate due to rising demand for collaborative digital workflows, escalating the need for compliance with regulatory standards and mounting concerns about misplaced data and loss. Growing demand for integrated solutions pertaining to marketing initiatives and mounting requirements for software as a service (SaaS) based solutions are some of the factors providing opportunities for the digital asset management market to grow with a significant rate in the coming years.

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On the basis of solutions, the digital asset management market can be categorized as web content management, asset and metadata archiving, video management, lifecycle and rights management, asset analytics, creative tool integration and brand portal. The digital asset management market can be categorized on the basis of services provided as training and support market, implementation market and consulting market. On the basis of deployment type, the digital asset management market can be categorized as on-premises and cloud.

The digital asset management market can be categorized on the basis of user type as small and medium businesses (SMB) and enterprises. On the basis of industries served, the digital asset management market can be categorized as consumer goods, travel and hospitality, agency and marketing services, telecom, media and entertainment, e-commerce, banking financial services and insurance (BFSI), high tech, healthcare, retail and government.

Some of the competitors in the digital asset management market are Oracle Corporation, Cognizant Technology Solutions Corp., Hewlett-Packard Development Company, L.P., Adobe Corporation, Widen Enterprises, Inc., EMC Corporation, ADAM Software NV, North Plains Systems Corp., and MediaBeacon among others.

Europe Residential Security Market Size, Share, Trends, Key Players, Demand and Growth Opportunities by 2023

The growing market of internet of things (IoT) in Europe is one of the dominant opportunities for the Europe residential security market. Aging population in Europe, increasing crime rates, increase in remote monitoring (using mobile devices), ease of installation of wireless technology, attractive insurance policies, and growing interest of consumers in home convenience and safety are driving the European residential security market. Also, the awareness about integrated security systems, combined with the need for medical assistance at home is also growing, which in turn is driving the residential security market in Europe.

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As the end-users of residential security becoming less price-conscious, with the stabilization of the European economy, the adoption of residential security is increasing in the region. Adoption of cloud based technologies for residential security is one of the recent developments in the residential security system market. Some of the factors restraining the growth of residential security system market are high initial investment to install the security system, insecure economic environment and high cost of maintenance of the security system.

Social Networking Market Size, Share, Trends, Key Players, Demand and Opportunities by 2023

The revolution of smartphones and increasing penetration of internet connectivity play a major role in driving the growth of social networking market. With social websites and applications being among the most used features on mobile, the coming years is certainly expected to see social media sites and optimized web becoming the norm, and contextualized real-time and geo-targeted content, a necessary component in every digital marketing strategy. Integrated social advertising, social video and agile marketing are some of the other important drivers of the global social networking market.

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One of the dominant drivers for the growth of social networking market is free access and availability of majority of social networks (such as Facebook, Linkedin, Twitter and others). Moreover, the ease of use, user friendly interface, and instant information sharing features of the social networks are some of the other drivers of the global social networking market.

The global social networking market offers new marketing and promotional opportunities for businesses, which allows vendors to increase their revenues, by reaching target audiences at low cost. The use of social networking sites on mobile devices is also a major opportunity in the social networking market. With the advent of cheaper handsets and affordable data connections, the social networking market is expected to experience high growth.

Social networking sites have become a valuable, low cost marketing tool, particularly for consumer-facing organizations appealing to the tech-savvy world. With the advent of many social networking platforms, there has been an increase in the average time spend by user on various social networking sites. This has opened up new opportunities for marketers to promote various brands and products through social networking sites.

Cloud Computing Services Market Size, Share, Trends, Key Players, Demand and Opportunities by 2023

The cloud computing services market is expected to gain acceptance and become a key element in delivering IT services because of the growing need for fast and flexible IT systems and significant advantages which cloud offers compared to traditional on-premises data center services. With several newcomers, such as Enomaly Inc., GoGrid LLC and AT&T, instilling innovations, the cloud computing services market is expected to experience huge growth in the forecast period with its increasing adoption by companies around the world.

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The growth in cloud computing services is driven by demand in developed nations in Western markets, such as Europe and North America. The developing nations are slowly adopting the concept of cloud computing, and are expected to drive the growth of cloud computing services in the later part of the decade.

Based on types of security, the cloud computing services market can be broadly classified into Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). Amongst these, the most commonly used cloud computing service is the Software as a Service (SaaS), which can be accessed from anywhere in the world as long as the user has an access to internet connection.

A major trend observed in the cloud computing services market is the use of containers for a private view of the application. Containers offer private process ID space, file system structure, network interfaces, isolated resources and restricted services (a definite amount of resources such as CPU, memory and I/O).

Smart Cities Market Size, Share, Trends, Demand, Key Players and Growth Opportunities by 2023

The global smart cities market is growing at a CAGR above 20% during 2018 – 2023 and will reach $2578.0 billion by 2023. Due to significant growth in automation technologies such as internet of things (IoT) and adoption of cloud based technologies, the global smart cities market is gaining huge traction. In addition, effective city asset management for public welfare, substantial operational cost savings, and automated public data generation applications contribute to the growth of global smart cities market.

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Hardware component generated larger revenue as compared to the software component, in the global smart cities market. Further, among applications, smart governance segment leads the global smart cities market. However, the market is expected to witness highest growth for smart building, during the forecast period. Traffic management category contributed largest revenue for smart transportation, however, the market is expected to grow fastest for transport data management, during the forecast period.

One of the key factors driving the demand for hardware component is the growing adoption of IoT enabled devices globally. Most of the IoT applications gather critical information pertaining to the physical world either through sensors or actuators to manipulate the physical world around it. With the emerging growth in the global smart cities market, the adoption of sophisticated hardware components is expected to increase.

Geographically, Europe has been the largest smart cities market, whereas Asia-Pacific is expected to witness the fastest growth among all regions, during the forecast period. The anticipated growth of the market in Asia-Pacific can be attributed to factors such as advancement in automation technologies, growing industry digitalization, rapid growth in advance software development industry, and increasing adoption of data analytics services by real estate builders and improving IT infrastructure in the region.

Some of the key players operating in the smart cities market are Cisco Systems Inc., Microsoft Corporation, IBM Corporation, Oracle Corporation, Google, Inc., General Electronics (GE) and ABB Group.

Image Recognition Market Size, Share, Trends, Key Players, Demand and Opportunities by 2023

The image recognition market is growing by a significant rate due to increased use of smartphones, technology being embraced by various verticals, and increased demand for augmented reality (AR) and virtual reality (VR). Increasing demand for data analytics, increasing use of image recognition in media, branding and entertainment, and increasing mergers and acquisitions are providing ample opportunities to the image recognition market to grow in the coming years.

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North America leads the image recognition market followed by Europe owing to the highest implementation of image recognition solutions in the region. The U.S. holds the largest market for image recognition under North America region. The Asia-Pacific image recognition market is expected to grow with an exponential rate in the coming years due to high threats from terrorist attack with the increasing trend towards e-governance in the region. Major users of image recognition technology in the region are Japan and China.

On the basis of applications, the image recognition market can be categorized as scanning and imaging, marketing and promotional activities, quality control and inventory management, security and surveillance, m-commerce, advanced driving assistance, and content management. Security and surveillance includes forensics, and identity and access management. Some of the factors restraining the growth of the image recognition market are lack of user awareness and technological issues.

Some of the competitors in the image recognition market are NEC Corporation, Toshiba Corporation, Hitachi Ltd., Qualcomm Technologies, Inc., Panasonic Corporation, Honeywell International Inc., Wikitude GmbH, iTraff Technology Sp. z o.o., Catchoom, and LTU Technologies S.A.S.